2023 universal registration document

4. Corporate Social Responsibility

L’Oréal seeks to ensure that its activities respect the “planetary boundaries”, meaning what the planet can withstand, as defined by environmental science.

Policy Risks Indicators and principal results
4.3.1.1.1. An ambitious EHS policy shared by all 4.3.1.1.1. An ambitious EHS policy shared by allRisks

Industrial risks Physical and transition risks associated with climate change Risk of regulatory non conformity

4.3.1.1.1. An ambitious EHS policy shared by allIndicators and principal results
  • A worldwide organisation and a unique reference manual
  • A worldwide audit programme: 39 EHS audits
  • A continuous improvement process: 35 ISO 14001 certifications, 27 ISO 50001 certifications, 35 ISO 45001 certifications (factory scope)
  • A process of systematic integration of new sites
4.3.1.1.2. Managing risks and controlling the impact of sites on their environment 4.3.1.1.2. Managing risks and controlling the impact of sites on their environmentRisks

Industrial risks Risks related to the use and end of life of products

4.3.1.1.2. Managing risks and controlling the impact of sites on their environmentIndicators and principal results
  • An environmental analysis conducted on a regular basis and whenever a significant change occurs
  • Consideration of biodiversity and land use in the design or operation of sites
  • Monitoring of surface water: no accidental spills
  • Monitoring of factory wastewater: wastewater quality index (0.36g COD/FP)☑
  • Monitoring of air emissions, excluding greenhouse gases: SO2 0.1t;
  • Monitoring of noise pollution
4.3.1.1.3. Fighting climate change 4.3.1.1.3. Fighting climate changeRisks

Industrial risks Risks related to the use and end of life of products

4.3.1.1.3. Fighting climate changeIndicators and principal results
  • Reducing greenhouse gas emissions for operated sites (Scopes 1 and 2, according to the GHG Protocol):
    • -65% for industrial sites (compared with 2019)
    • -89% for administrative sites and research centres (compared with 2019);
4.3.1.1.4. Preserving site water resources 4.3.1.1.4. Preserving site water resourcesRisks

Industrial risks

4.3.1.1.4. Preserving site water resourcesIndicators and principal results
  • Reducing site energy withdrawal:
    • 756,572 MWh for industrial sites;
    • 155,601 MWh for administrative sites and research centres;
4.3.1.1.5. Protecting biodiversity on operated sites 4.3.1.1.5. Protecting biodiversity on operated sitesRisks

Industrial risks

4.3.1.1.5. Protecting biodiversity on operated sitesIndicators and principal results
  • increasing renewable energy use: part of renewable energy used by operated sites:
    • 90% for industrial sites;
    • 94% for administrative sites and research centres;
4.3.1.1.6. Preserving resources and reducing waste on operated sites 4.3.1.1.6. Preserving resources and reducing waste on operated sitesRisks

Industrial risks Risk related to changing stakeholder and consumer expectations in terms of environmental performance

4.3.1.1.6. Preserving resources and reducing waste on operated sitesIndicators and principal results
  • Preserving water resources: total water withdrawal of sites:
    • -10% for industrial sites (in litres per finished product compared with 2019);
    • +6% for administrative sites and research centres (in litres per 100 hours worked compared with 2019);
    • 5 Waterloop factories at the end of 2023;
  • Preserving biodiversity:
    • 97 biodiversity inventories carried out;
    • at the end of 2023, 90 sites, i.e. 84% of L’Oréal sites with control over their outdoor green spaces cultivated them without the use of phytosanitary products;
  • Reducing waste and preserving natural resources:
    • total generation of transportable waste from sites (excluding sludge):
      •  -8% for industrial sites (in grams per finished product compared with 2019);
      •  +9% for administrative sites and research centres (in kg per 100 hours worked compared with 2019);
    • recovery index:
      •  97% for industrial sites,
      •  94% for administrative sites and research centres;
    • material recovery index:
      •  61% for industrial sites,
      •  49% for administrative sites and research centres.