2023 universal registration document

4.1 Introduction

4.1.5 Ongoing stakeholder dialogue

4.1.5. Ongoing stakeholder dialogue

Within the framework of ongoing dialogue and as part of a process aimed at making continual progress, L’Oréal endeavours to take into account its stakeholders’ expectations in its strategy. The Group has defined and developed a method of ad-hoc interaction, that it considers the most efficient and appropriate, for all the stakeholders involved. The dialogue conducted by L’Oréal with its stakeholders has grown in importance over time.

Consulted throughout the Group’s first sustainability programme, Sharing Beauty with All, they were then involved in both the definition of commitments and during their follow‑up. From April 2019, seven internal expert groups came together to prepare the L’Oréal for the Future programme for 2030. They coordinated independent studies and collaborated with external partners and civil society. Their mission was to define the Group’s next steps. These consultations resulted in ambitious and quantifiable targets to reduce the Group’s impact and make a positive contribution to its ecosystem. For a large number of global environmental and societal issues, ongoing exchanges with NGOs, associations and experts allow the Group to compare and ensure the appropriateness of its policies, and action plans.

	Current Relationships	Some initiatives in 2023
Employees	EmployeesCurrent Relationships L’Oréal sets up a large number of dialogue arrangements with its employees to ensure their health, safety and well‑being at work, while listening to their concerns.	EmployeesSome initiatives in 2023 More than 37,000 people logged on to Ethics Day sessions and more than 6,600 questions were asked worldwide. In 2023, 89% of the employees invited took part in the “Pulse” engagement survey.
Suppliers	SuppliersCurrent Relationships L’Oréal fosters a dialogue with its suppliers and shares its ambitions and best sustainability practices with them.	SuppliersSome initiatives in 2023 During strategic meetings, L’Oréal discusses five pillars with its suppliers: quality, CSR, innovation, supply chain and services and competitiveness. L’Oréal shares information and best practices with its suppliers around the world. Since 2018, more than 700 suppliers of the “Retail & Promo” purchasing area have been trained on rules of eco-design of point of sale advertising materials.
Consumers	ConsumersCurrent Relationships L’Oréal is heedful of both current and future needs and concerns of its consumers, in particular with regard to sustainability.	ConsumersSome initiatives in 2023 L’Oréal continued with its policy of active listening, particularly in the United States and China, where quantitative studies measured consumer acceptance of transparency regarding the environmental performance of their products.
Shareholders	ShareholdersCurrent Relationships L’Oréal is committed to developing and fostering a regular relationship of trust with all its shareholders. The Financial Communication Department offers a range of multimedia and digital tools (e.g. the website L’Oréal- Finance.com, newsletters), organises regular meetings with shareholders and their associations, and takes part in the discussions of professional associations.	ShareholdersSome initiatives in 2023 Publication of an interactive digital Annual Report and the previous year’s Universal Registration Document in digital format for better accessibility and readability Annual General Meeting: presentation of e sthustainable development strategy, including climate change, and live broadcasting Distribution of “Letters to Shareholders” and newsletters Participation in trade fairs: BoursoLive, remotely, and Investir Day, attending in person at the Carrousel du Louvre Contribution to the first NextwiseA stock market learning programme. Organised by the Paris Dauphine University – PSL, it has been open to students from other higher education institutions since September 2022. stock market challenge Multi-annual meetings of the Individual Shareholders’ Consultative Committee attended in person Shareholder meetings outside Paris (Annecy and Bordeaux) Shareholder visits to the Group’s sites (Vichy plant)
Customers (distributors)	Customers (distributors)Current Relationships L’Oréal builds close relationships with its distributors so that it can co-create and develop new ways of doing business. The Group involves them in the preparation of sustainability projects aimed at engaging consumers in sustainable lifestyles.	Customers (distributors)Some initiatives in 2023 In the United Kingdom, L’Oréal has worked with Tesco, Sainsbury's and Superdrug to roll out a recovery system that enables consumers to recycle empty makeup packaging in 1,485 stores, thus creating a genuinely national collection network. L’Oréal signed the first “Green Joint Business Plan” with Walmart in Mexico. This plan comprises a set of common objectives, such as delivering consumer learning programmes about “Stand-Up”, the L’Oréal Paris initiative to combat street harassment, and optimising transportation of the Group’s products to reduce carbon emissions.