2022 Universal Registration Document

L’Oréal sets up a large number of dialogue arrangements with its employees to ensure their health, safety and well-being at work, while listening to their concerns.

Nearly 35,000 people logged on to Ethics Day sessions and more than 7,600 questions were asked worldwide.

In 2022, 91% of the employees invited took part in the “Pulse” engagement survey. The results show significant progress on all components of the Simplicity management programme.

L’Oréal fosters a dialogue with its suppliers and shares its ambitions and best sustainable development practices with them.

During annual Business Reviews ⁽¹⁾, L’Oréal discusses five primary issues with its suppliers: quality, CSR, innovation, delivery/supply chain and competitiveness.

L’Oréal shares information and best practices with its suppliers around the world. Since 2018, more than 700 suppliers of the “Retail & Promo”purchasing area have been trained on the eco-design of point-of-sale advertising materials.

L’Oréal is heedful of both current and future needs and concerns of its consumers, in particular with regard to sustainable development.

L’Oréal continued with its policy of active listening, particularly in the US and China, where quantitative studies measured consumer acceptance of transparency regarding the environmental and social performance of their products.

L’Oréal is committed to developing and fostering a regular relationship of trust with all its shareholders. The Financial Communication Department offers a range of multimedia and digital tools (e.g. the website

newsletters), organises regular meetings with shareholders and their associations, and takes part in the discussions of professional associations.

• Publication of an interactive digital Annual Report and the previous year’s Universal Registration Document in digital format for better accessibility and readability;
• Distribution of “Letters to Shareholders” and newsletters;
• Live broadcasting of the Annual General Meeting;
• Participation in trade fairs: BoursoLive and Investir Day, in remote and physical formats at the Carrousel du Louvre;
• Contribution to the first Nextwise⁽²⁾ stock market challenge;
• Multi-annual meetings of the Individual Shareholders' Consultative Committee attended in person. The Committee visited the VivaTech trade show;

For more information, see section 7.6.

L’Oréal builds close relationships with its distributors so that it can co-create and develop new ways of doing business. The Group involves them in the preparation of sustainable development projects aimed at engaging consumers in sustainability.

In various Asian markets, the Group is working with A.S. Watson to collect empty packaging in stores. In the United Kingdom, our marchandising teams and suppliers have worked with Boots and Superdrug to reuse or recycle the materials used in makeup display stands. In Mexico, L’Oréal worked with Walmart on a campaign entitled “Committed beauty”. This involved presenting sustainable products in stores and making a financial contribution to local initiatives.

Once a year, all L’Oréal employees are invited to spend a day volunteering

while continuing to receive their salary.

In 2022, more than 23,900 employees across 74 countries participated in Citizen Day to help over 760 non-profit organisations via 1,040 solidarity missions.